Frequently Asked Questions

Shipping

What countries do you ship to?


We currently only ship to the US. Sign up for our newsletter. You will be among the first to know when we start shipping internationally.




Is shipping free?


Yes, shipping is free as long as your address is in the United States.




Do you ship internationally


At the moment, we unfortunately do not ship internationally. We are currently working to enable international shipping. Subscribe to our mailing list and you will be among the first to know once we are able to ship internationally.




How long do deliveries take?


Please allow for 3-5 business days for your order to arrive. If should not take longer than that. But if you have ordered more than 5 days ago and have not received your order yet due to the impact of Covid-19, please drop us an email on sales@motivationaflow.com, we will gladly help. Thank you for being patient!





Returns & Refunds

Do you guys accept returns or swap canvases?


We have partnered with a print-on-demand company to fulfill all orders from our online store. We do not hold any inventory or stock in a warehouse. For this reason we cannot accept any returns, or swap canvases. Please refer to our Shipping & Returns Policy for more detail.




Do you offer refunds?


We have partnered with a print-on-demand company to fulfill all orders from the website. We do not hold to inventory or stock in a warehouse. For this reason we cannot accept any returns, or swap canvases. As a result, we also do not offer refunds or credits. However, if you have received damaged goods from the manufacturer, we are able to assist you to get a replacement. Please refer to our Shipping & Returns Policy for more detail.




I received damaged goods at the time of delivery. What do I do?


We are able to assist you if you have received damaged goods at the time of delivery. Please send us images of the received damaged products and we will liase with our print-on-demand partner to send you a replacement piece at no cost. Please accept our sincerest apologies and thank you for your patience.





Products


General

What payment methods do you accept?


At the moment we only accept secured PayPal payments. So feel free to shop confidently. We are currently working on providing credit card/debit card payments soon. Sign up for our mailing list and you'll be the first to know when we start accepting card payments.




Do you provide bigger canvas sizes than what is available on the online store?


The biggest we offer on the store is the 18" x 24" (45.72cm x 60.96cm) canvas. The biggest canvas size our print-on-demand partner offers is the 24" x 30" canvas. If you would like any of our design in the 24" x 30" canvas, please email us a link of the design you want to sales@motivationalflow.com and we will get back to you as soon as possible.




I have a custom design for a quote I would like to use.


If you have a custom design for a quote or a specific quote that you would like to have in a similar style from our designs to be printed on canvas, please send us an email on sales@motivationalflow.com. We would gladly assist you in making one.





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